Diary of a Barrister

Help Centre

How Can We Help?

Search our knowledge base or browse the frequently asked questions below.

Getting Started

Visit our registration page and choose the plan that suits you best. Enter your details, complete payment, and you’ll have instant access to your dashboard.

You’ll receive a confirmation email with your login details. Once logged in, you’ll be taken to your member dashboard where you can access your courses, community, and account settings.

If you want self-paced course access, the Lifetime Course Access (£149) is ideal. For structured learning with exercises, choose the Ten-Week Pupillage Programme (£199). For the full experience including community, events, and ongoing support, the Premium Membership (£30/month) is the best value.

Log in to your account and visit the Courses page. All purchased courses will be available in your dashboard with progress tracking enabled.

Yes, the entire platform is fully responsive and works on smartphones, tablets, and desktop computers. Simply log in through your mobile browser.

Check your spam or junk folder first. If you still can’t find it, try logging in directly at the login page with the email you registered with. If problems persist, contact our support team.

We don’t offer a free trial, but we do provide a 14-day money-back guarantee on all plans. If you’re not completely satisfied, simply contact us within 14 days for a full refund.

Our platform works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Courses & Content

The Three Laws to Success is Chelsea Brooke-Ward’s comprehensive course covering the essential principles for building a successful career at the Bar. It includes video lessons, downloadable resources, and practical exercises.

With Lifetime Course Access, there’s no time limit — learn at your own pace. The Ten-Week Programme is structured over 10 weeks but you retain access to the materials afterwards. Premium Members have ongoing access as long as their subscription is active.

Yes, downloadable study materials, templates, and resources are included with all plans. Video content is available to stream online but cannot be downloaded.

Each week you’ll receive a new module covering a specific topic. Modules include video lessons, reading materials, practical exercises, and self-assessment tasks. You can track your progress through the dashboard.

Premium Members receive new content monthly. Course content is also updated regularly. Lifetime and Ten-Week plan holders receive updates to their purchased course materials.

Yes, the Ten-Week Pupillage Programme and Premium Membership include a certificate of completion. This is available once you’ve completed all modules and assessments.

Absolutely. You can revisit any lesson as many times as you like. Your progress is saved automatically so you can pick up where you left off.

Lessons combine video content with written materials. Most modules include a video lesson, accompanying text, downloadable resources, and practical exercises or reflection prompts.

Membership & Billing

Premium Membership is billed at £30/month. Your card is charged on the same date each month. You can cancel at any time from your account settings.

We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure Stripe payment processor.

Log in to your account, go to your membership settings, and click “Cancel Subscription”. Your access continues until the end of your current billing period.

Yes, you can change your plan at any time. If you upgrade, the price difference is prorated. If you downgrade, the change takes effect at your next billing cycle.

We offer a 14-day money-back guarantee on all plans. If you’re not satisfied, contact us within 14 days of purchase for a full refund. No questions asked.

For Premium Membership, you retain access until the end of your billing period. For Lifetime and Ten-Week plans, your access is permanent as these are one-time purchases.

Log in to your account, navigate to your membership settings, and you’ll find the option to update your payment method. Changes take effect immediately.

Yes, invoices are generated automatically and sent to your registered email after each payment. You can also access past invoices from your account settings.

Technical Support

Visit the password reset page, enter your email address, and you’ll receive a link to create a new password.

First, try refreshing the page and clearing your browser cache. Ensure your browser is up to date and that JavaScript is enabled. If the problem persists, try a different browser or contact support.

Ensure you’re logged in to your account. Progress is saved automatically as you complete each lesson. If issues persist, try clearing your browser cache and cookies, then log in again.

Log in to your account and go to your profile settings. You can update your email address there. You’ll need to verify your new email address before the change is complete.

Yes, you can access your account from multiple devices. Your progress syncs automatically across all devices.

Try clearing your browser cache and cookies, then refresh the page. If the issue continues, try a different browser. If it’s still not working, please contact support with a screenshot of the issue.

Email notifications are enabled by default. You can manage your notification preferences from your account settings. We send updates about new content, events, and community activity.

Absolutely. We use SSL encryption across the entire site, and all payments are processed securely through Stripe. We never share your personal data with third parties. See our privacy policy for full details.

Community

The Legal Circle is our exclusive community for Premium Members. It’s a space to connect with fellow aspiring barristers, ask questions, share experiences, and get direct access to Chelsea Brooke-Ward.

Community access is included with the Premium Membership (£30/month). Once subscribed, you’ll find the community link in your member dashboard.

We host regular online events including Q&A sessions with Chelsea, guest speaker webinars, and community discussion sessions. Premium Members can access and RSVP to all events from the events page.

Yes! Premium Members have access to direct Q&A sessions and community discussions where Chelsea actively participates. She also hosts regular live events.

We maintain a supportive, professional environment. Members are expected to be respectful, constructive, and supportive of one another. Full guidelines are available within the community area.

New content and discussions are added regularly, typically weekly. Chelsea posts new insights, case studies, and discussion prompts. Members also contribute their own questions and experiences.

Community access requires an active Premium Membership. You’re welcome to recommend us to colleagues — they can sign up at our registration page.

Your posts and contributions remain visible to other members. If you rejoin later, you’ll regain access to all community features and your previous activity.

Still Need Help?

Can’t find the answer you’re looking for? Our support team is here to help. We typically respond within 24 hours.

Contact Support